BRAIN WOUND UPDATE #15: Suicide hotline botched veteran’s cry for help. An investigation found critical breakdowns
Workers at the national Veterans Crisis Line mismanaged communication with a veteran who died by suicide within an hour of texting the hotline and failed for 10 years to establish protocols to save veterans’ text messages for future follow-up, according to a report by the U.S. Department of Veterans Affairs Office of the Inspector General.
Read more